FAQs
Support
Frequently Asked Questions
Any Questions find here.
High5 is a comprehensive employee appreciation and recognition platform designed to elevate workplace culture and improve employee satisfaction. High5 aims to foster a positive work environment by promoting recognition, collaboration, and communication among employees.
Yes, High5 is designed to cater to organizations of varying sizes and industries. Its customizable features can be adapted to fit the unique needs and cultures of different workplaces, making it versatile for diverse industries and business scales.
High5 is a user-friendly interface with a plethora of features that establish an environment of engagement amongst peers, improving the employee experience and enabling the work culture. The gamified process makes engagement fun, strengthening an organization’s culture through reward added surveys, campaigns, polls, and quizzes.
High5 is a comprehensive recognition platform built with 15 years of robust HR consulting experience. Going beyond Rewards and Recognition, it seamlessly aligns with your brand, making recognition an integral part of your company's DNA, and enhances employee experience and engagement through various cutting-edge features.
Any Questions find here.
You can initiate the process by requesting a demo or contacting our team. Once you've expressed your interest, our team will guide you through the onboarding process, including account setup, configuration to match your organization's branding and culture, and providing training and support as needed.
To access your High5 Account please follow these steps:
No, High5 does not currently have a dedicated mobile application. However, the High5 web app can be used on mobile devices by adding it to the home screen. This is supported on both Android and iOS devices.
Yes, High5 is designed to be highly compatible with various devices and operating systems. Whether you're using a desktop computer, laptop, tablet, or smartphone, High5's responsive design ensures a user-friendly experience across different devices and screen sizes.
Any Questions find here.
High5 offers an extensive set of features, designed to enhance employee appreciation and recognition, streamline engagement, gather insights, and promote a positive workplace culture.
The High5 Voice Out feature offers its users the option to select ‘Anonymous’ as the mode of submission when sharing their opinions, concerns, or ideas. This allows employees to share opinions and feedback anonymously, ensuring a safe space for open communication.
Yes, High5 offers robust tools and Advanced Analytics allowing you to gain insights into employee recognition and engagement. You can track trends, measure the impact of recognition efforts, and make data-driven decisions.
Certainly. High5 enables you to design and customize your Rewards and Reward Hashtags for recognition. You can align these rewards with your organization's culture and values, making the recognition experience more meaningful and relevant to your employees.
High5 offers an instant, point-based system accessible via all your devices including mobile phones. Automated notifications ensure timely acknowledgment, while features like leaderboards and timed activities add urgency and competition. High5’s continuous feedback loop makes real-time recognition an integral part of workplace culture.
Automated Bots & Rewards and Milestone Tracking support automated recognition triggers and workflows, streamlining the recognition process. This enables you to set up automatic triggers for recognizing when milestones are achieved and allows you to schedule recurring recognitions.
For global organizations, High5 supports multiple languages, ensuring accessibility and inclusivity. You can customize the platform to cater to the language preferences of your diverse workforce.
High5 can be extensively tailored to align the platform with your organization's unique branding and culture. We can personalize the colors, logos, recognition hashtags, and messaging to reflect your company's identity and values.
Yes, High5 offers the flexibility to create campaigns for different teams, departments, or even specific occasions. This allows you to target recognition efforts effectively, ensuring that each segment of your organization receives personalized engagement and appreciation.
Customizable Campaigns in High5 empower you to create recognition initiatives that align with your organization's specific engagement objectives. You can define the goals, themes, and parameters of each campaign, ensuring they resonate with your employees and drive desired behaviors.
Any Questions find here.
Yes, employees can always choose their own rewards based on the points they've earned. They will receive points from their peers and leaders which they can redeem into their preferred gift cards.
High5 boasts of an expansive global catalog featuring over 10,000 gift card options from brands across 170+ countries globally. You can choose gifts from Amazon to Starbucks, PlayStation, spas, hotels, charities, donations, and more.
The ‘My Rewards’ menu in the High5 application (mobile or web) hosts a section that recommends top gift options for each employee. Admins can also define ‘Popular Categories’ of gifts to display options that best suit their organizational goals on this page prevalently. Thus, employees will first see a list of rewards that align with their culture and then the rest of the catalog.
Any limitations on the number of rewards employees can receive may vary based on your organization's policies. High5 offers flexibility in setting these limits according to your needs.
The Advanced Analytics feature of High5 includes the ability to track the popularity of specific rewards, providing valuable insights into what resonates most with your employees.
Yes, you can often customize the rewards catalog to align with your organization's culture, ensuring that the rewards offered reflect your unique values and preferences.
Any Questions find here.
High5's analytics data is updated in real-time, which means that it is updated as soon as each transaction happens. You can filter the data to view different metrics and dimensions, and the data will be updated automatically as you select different filters.
Yes. High5 Advanced Analytics portrays engagement on a week-on-week basis, defining the percentage increase or decrease in recognition statistics compared to the previous time. A similar increase or decrease is clearly demarcated in all essential data like the number of recognitions, points, redemptions, and more.
High5 uses AWS KMS and IAM to protect customer data by encrypting it and controlling access to it.
Administrators have access to Advantaced Analytics. Within Admin dashboard, click on ‘Analytics’ menu. All statistics are graphically presented offering insights and data, including recognition activity, trends, top performers, and more. You can access information about who is giving and receiving recognition, which teams are most active, and the impact of recognition efforts on your organization's culture and performance.
High5 offers highly customizable reporting options, allowing you to tailor reports to your specific needs. You can create and save custom reports based on the metrics and data points that matter most to your organization.
High5 does not currently offer integration with other reporting tools or systems, but we are planning to add this feature in the future.
Yes, you can measure the impact of recognition efforts on employee engagement through High5's analytics. By tracking recognition trends and metrics, you can gain valuable insights into how recognition positively influences engagement and morale.
The Leaderboard clearly shows which employees are most recognized and engaged. You can also see individual team engagement on a week-on-week basis, and recognition statistics within and outside of departments. These statistics can also be compared with previous data, with most graphs already portraying the percentage increase or decrease. Moreover, the filters can be applied based on departments or regions, giving you an overall or concentrated view of your organization, as required.
Any Questions find here.
Admins can add or remove users from the High5 platform in the Admin Dashboard's Manage Users widget. Users can be added/removed one by one or in bulk by uploading an Excel spreadsheet based on the given template.
Administrators can connect with your account managers at High5 for support, reach us through email at support@high5.com, or you can also open a support ticket on letshigh5.com/support
No, currently we don’t have any limitation for the number of administrators.
Administrators manage user, role, policy, and group permissions and access controls.
Yes, administrators can access and export the user data for reporting purposes.
High5 can be seamlessly tailored—aligned with your brand's identity, values, and goals—creating a consistent and authentic experience for your employees. Your culture becomes a driving force behind every interaction, making recognition and appreciation a natural extension of your company's DNA.
Automated recognition triggers and workflows can be set up from the backend during installation or customized as needed.
Those resources and documentation for administrators can be found in the shared documents emailed to you at the time of installation. For more details, please contact your account manager at High5 or reach us at support@letshigh5.com
Any Questions find here.
No, the budget shared with you is personal to you. Only the admins and you will know how much of the budget has been allocated to you.
To send your peers High5 Points, in the Home input box, select the number of points you wish to give, the employee(s) you’re sharing your appreciation for, and the value hashtags from the dropdown menu. You can also add a short message, emojis, GIF, or image of your choice.
When you receive High5 Reward Points, you will receive a notification on your High5 platform, email, as well as any other application that may be connected, and points received get added to your redeemable points bucket.
No, an employee cannot share their reward points with another employee. These can only be redeemed by the employee itself.
One can use High5 to recognize their colleagues' achievements, offer appreciation, and participate in engagement activities. They can send and receive recognition, participate in Campaigns, Surveys, Polls, and Quizzes, and interact with their peers through the platform.
Yes, users are reminded of their redeemable points at the beginning of each month when they receive a fresh budget and then again near the end of the month when the points are just about to lapse.
High5 is designed to be flexible and scalable to accommodate organizations of various sizes. There is typically no hard limit to the number of users or teams you can have on the platform. High5 can adapt to your organization's growth and evolving needs.
Managers and team leaders set the tone for appreciation within teams. They lead by example by recognizing their achievements, setting up challenges and campaigns, and providing feedback. They can also access analytics to better understand team dynamics and engagement levels, enabling them to make informed decisions and boost team morale.
No, High5 is primarily designed for internal recognition and appreciation within organizations.
The point-based reward system and gamified features create a fun and interactive environment where employees are motivated to appreciate each other. The platform's transparency ensures that recognition is visible to the entire team, fostering a sense of appreciation and camaraderie.
Any Questions find here.
High5 offers a range of pricing options and plans to suit your organization's needs. The price can vary significantly based on whether you’re choosing to with the Reward-based platform where recognition points can be redeemed into gift cards or non-reward-based options where recognition is not based on points.
Any Questions find here.
The High5 wallet is automatically recharged on the 1st of every month with the number of points specified by your administrator. You do not need to take any action to recharge your wallet.
The value of a reward point on High5 is customizable and can be changed by the administrator. To check the current value of a reward point, please contact your administrator.
This can happen due to the blocking of GIF images by the server at your organization. Please ask your system administrator to update it from the settings.
You cannot change the default time zone in your High5 account yourself. The default time zone is set when you are added as a user and is based on your location. If you need to change your time zone, please contact your High5 administrator.
No, you cannot change the subdomain name after creating your account. This is completely at the discretion of the admins. To do so, a request must be placed by the admins and our support team will assist in changing it.
As an administrator or HR leader, you can use the Admin menu to view and manage user profiles, permissions, and data. This enables you to oversee the platform's usage, customize settings, and ensure compliance with data privacy regulations.
High5 ensures data security through encryption, access controls, compliance, backups, and employee training. The platform is hosted on secure infrastructure with an incident response plan in place for added protection.
It generally takes about 5 minutes to receive a reset password link. If you did not receive an email with a link, click on the 'Reset Password' again. You can also check your Junk or Spam Mailboxes for missing messages.
If any points are left unused in an employee's account, they remain in the account and cannot be redeemed by the deactivated employee. Similarly, once a user is disabled, all the pending rewarded points will be frozen until they are enabled.
Any Questions find here.
High5 provides the capability to import existing employee data into the platform. This simplifies the onboarding process, ensuring that your organization can quickly and efficiently transition to using High5 without the need for manual data entry.
Yes, High5 offers Single Sign-On (SSO) options, enhancing ease of use and security for users. This allows employees to access High5 using their existing credentials, streamlining the login process.
High5 offers comprehensive support and training, including onboarding, customization assistance, training sessions, technical support, user resources, and ongoing assistance to ensure a seamless and successful user experience.
High5 can integrate with a wide range of HR and management systems to provide seamless connectivity. The specific systems that High5 can integrate with may vary, so it's best to consult with High5's support or technical team to determine compatibility with your specific systems. Some common systems are ServiceNow, Workday, Google Workspace, Azure, etc.
The process for integrating High5 with your existing tools and databases typically involves a consultation with High5's technical team. They will work closely with your organization to understand your requirements, assess compatibility, and plan the integration process. The exact steps and timeline will be tailored to your unique needs.
High5 is designed to be compatible with various cloud-based services, including Azure, AWS, and Google Cloud. This compatibility ensures that the platform can seamlessly integrate with your preferred cloud infrastructure, enhancing scalability and accessibility for your organization.
Yes, High5 is designed to be seamlessly integrated with a variety of HR and communication tools commonly used in organizations. This integration ensures that High5 aligns with your existing workflows, enhancing efficiency and user experience.
Any Questions find here.
High5 is a comprehensive employee appreciation and recognition platform designed to elevate workplace culture and improve employee satisfaction. High5 aims to foster a positive work environment by promoting recognition, collaboration, and communication among employees.
Yes, High5 is designed to cater to organizations of varying sizes and industries. Its customizable features can be adapted to fit the unique needs and cultures of different workplaces, making it versatile for diverse industries and business scales.
High5 is a user-friendly interface with a plethora of features that establish an environment of engagement amongst peers, improving the employee experience and enabling the work culture. The gamified process makes engagement fun, strengthening an organization’s culture through reward added surveys, campaigns, polls, and quizzes.
High5 is a comprehensive recognition platform built with 15 years of robust HR consulting experience. Going beyond Rewards and Recognition, it seamlessly aligns with your brand, making recognition an integral part of your company's DNA, and enhances employee experience and engagement through various cutting-edge features.
Any Questions find here.
You can initiate the process by requesting a demo or contacting our team. Once you've expressed your interest, our team will guide you through the onboarding process, including account setup, configuration to match your organization's branding and culture, and providing training and support as needed.
To access your High5 Account please follow these steps:
No, High5 does not currently have a dedicated mobile application. However, the High5 web app can be used on mobile devices by adding it to the home screen. This is supported on both Android and iOS devices.
Yes, High5 is designed to be highly compatible with various devices and operating systems. Whether you're using a desktop computer, laptop, tablet, or smartphone, High5's responsive design ensures a user-friendly experience across different devices and screen sizes.
Any Questions find here.
High5 offers an extensive set of features, designed to enhance employee appreciation and recognition, streamline engagement, gather insights, and promote a positive workplace culture.
The High5 Voice Out feature offers its users the option to select ‘Anonymous’ as the mode of submission when sharing their opinions, concerns, or ideas. This allows employees to share opinions and feedback anonymously, ensuring a safe space for open communication.
Yes, High5 offers robust tools and Advanced Analytics allowing you to gain insights into employee recognition and engagement. You can track trends, measure the impact of recognition efforts, and make data-driven decisions.
Certainly. High5 enables you to design and customize your Rewards and Reward Hashtags for recognition. You can align these rewards with your organization's culture and values, making the recognition experience more meaningful and relevant to your employees.
High5 offers an instant, point-based system accessible via all your devices including mobile phones. Automated notifications ensure timely acknowledgment, while features like leaderboards and timed activities add urgency and competition. High5’s continuous feedback loop makes real-time recognition an integral part of workplace culture.
Automated Bots & Rewards and Milestone Tracking support automated recognition triggers and workflows, streamlining the recognition process. This enables you to set up automatic triggers for recognizing when milestones are achieved and allows you to schedule recurring recognitions.
For global organizations, High5 supports multiple languages, ensuring accessibility and inclusivity. You can customize the platform to cater to the language preferences of your diverse workforce.
High5 can be extensively tailored to align the platform with your organization's unique branding and culture. We can personalize the colors, logos, recognition hashtags, and messaging to reflect your company's identity and values.
Yes, High5 offers the flexibility to create campaigns for different teams, departments, or even specific occasions. This allows you to target recognition efforts effectively, ensuring that each segment of your organization receives personalized engagement and appreciation.
Customizable Campaigns in High5 empower you to create recognition initiatives that align with your organization's specific engagement objectives. You can define the goals, themes, and parameters of each campaign, ensuring they resonate with your employees and drive desired behaviors.
Any Questions find here.
Yes, employees can always choose their own rewards based on the points they've earned. They will receive points from their peers and leaders which they can redeem into their preferred gift cards.
High5 boasts of an expansive global catalog featuring over 10,000 gift card options from brands across 170+ countries globally. You can choose gifts from Amazon to Starbucks, PlayStation, spas, hotels, charities, donations, and more.
The ‘My Rewards’ menu in the High5 application (mobile or web) hosts a section that recommends top gift options for each employee. Admins can also define ‘Popular Categories’ of gifts to display options that best suit their organizational goals on this page prevalently. Thus, employees will first see a list of rewards that align with their culture and then the rest of the catalog.
Any limitations on the number of rewards employees can receive may vary based on your organization's policies. High5 offers flexibility in setting these limits according to your needs.
The Advanced Analytics feature of High5 includes the ability to track the popularity of specific rewards, providing valuable insights into what resonates most with your employees.
Yes, you can often customize the rewards catalog to align with your organization's culture, ensuring that the rewards offered reflect your unique values and preferences.
Any Questions find here.
High5's analytics data is updated in real-time, which means that it is updated as soon as each transaction happens. You can filter the data to view different metrics and dimensions, and the data will be updated automatically as you select different filters.
Yes. High5 Advanced Analytics portrays engagement on a week-on-week basis, defining the percentage increase or decrease in recognition statistics compared to the previous time. A similar increase or decrease is clearly demarcated in all essential data like the number of recognitions, points, redemptions, and more.
High5 uses AWS KMS and IAM to protect customer data by encrypting it and controlling access to it.
Administrators have access to Advantaced Analytics. Within Admin dashboard, click on ‘Analytics’ menu. All statistics are graphically presented offering insights and data, including recognition activity, trends, top performers, and more. You can access information about who is giving and receiving recognition, which teams are most active, and the impact of recognition efforts on your organization's culture and performance.
High5 offers highly customizable reporting options, allowing you to tailor reports to your specific needs. You can create and save custom reports based on the metrics and data points that matter most to your organization.
High5 does not currently offer integration with other reporting tools or systems, but we are planning to add this feature in the future.
Yes, you can measure the impact of recognition efforts on employee engagement through High5's analytics. By tracking recognition trends and metrics, you can gain valuable insights into how recognition positively influences engagement and morale.
The Leaderboard clearly shows which employees are most recognized and engaged. You can also see individual team engagement on a week-on-week basis, and recognition statistics within and outside of departments. These statistics can also be compared with previous data, with most graphs already portraying the percentage increase or decrease. Moreover, the filters can be applied based on departments or regions, giving you an overall or concentrated view of your organization, as required.
Any Questions find here.
Admins can add or remove users from the High5 platform in the Admin Dashboard's Manage Users widget. Users can be added/removed one by one or in bulk by uploading an Excel spreadsheet based on the given template.
Administrators can connect with your account managers at High5 for support, reach us through email at support@high5.com, or you can also open a support ticket on letshigh5.com/support
No, currently we don’t have any limitation for the number of administrators.
Administrators manage user, role, policy, and group permissions and access controls.
Yes, administrators can access and export the user data for reporting purposes.
High5 can be seamlessly tailored—aligned with your brand's identity, values, and goals—creating a consistent and authentic experience for your employees. Your culture becomes a driving force behind every interaction, making recognition and appreciation a natural extension of your company's DNA.
Automated recognition triggers and workflows can be set up from the backend during installation or customized as needed.
Those resources and documentation for administrators can be found in the shared documents emailed to you at the time of installation. For more details, please contact your account manager at High5 or reach us at support@letshigh5.com
Any Questions find here.
No, the budget shared with you is personal to you. Only the admins and you will know how much of the budget has been allocated to you.
To send your peers High5 Points, in the Home input box, select the number of points you wish to give, the employee(s) you’re sharing your appreciation for, and the value hashtags from the dropdown menu. You can also add a short message, emojis, GIF, or image of your choice.
When you receive High5 Reward Points, you will receive a notification on your High5 platform, email, as well as any other application that may be connected, and points received get added to your redeemable points bucket.
No, an employee cannot share their reward points with another employee. These can only be redeemed by the employee itself.
One can use High5 to recognize their colleagues' achievements, offer appreciation, and participate in engagement activities. They can send and receive recognition, participate in Campaigns, Surveys, Polls, and Quizzes, and interact with their peers through the platform.
Yes, users are reminded of their redeemable points at the beginning of each month when they receive a fresh budget and then again near the end of the month when the points are just about to lapse.
High5 is designed to be flexible and scalable to accommodate organizations of various sizes. There is typically no hard limit to the number of users or teams you can have on the platform. High5 can adapt to your organization's growth and evolving needs.
Managers and team leaders set the tone for appreciation within teams. They lead by example by recognizing their achievements, setting up challenges and campaigns, and providing feedback. They can also access analytics to better understand team dynamics and engagement levels, enabling them to make informed decisions and boost team morale.
No, High5 is primarily designed for internal recognition and appreciation within organizations.
The point-based reward system and gamified features create a fun and interactive environment where employees are motivated to appreciate each other. The platform's transparency ensures that recognition is visible to the entire team, fostering a sense of appreciation and camaraderie.
Any Questions find here.
High5 offers a range of pricing options and plans to suit your organization's needs. The price can vary significantly based on whether you’re choosing to with the Reward-based platform where recognition points can be redeemed into gift cards or non-reward-based options where recognition is not based on points.
Any Questions find here.
The High5 wallet is automatically recharged on the 1st of every month with the number of points specified by your administrator. You do not need to take any action to recharge your wallet.
The value of a reward point on High5 is customizable and can be changed by the administrator. To check the current value of a reward point, please contact your administrator.
This can happen due to the blocking of GIF images by the server at your organization. Please ask your system administrator to update it from the settings.
You cannot change the default time zone in your High5 account yourself. The default time zone is set when you are added as a user and is based on your location. If you need to change your time zone, please contact your High5 administrator.
No, you cannot change the subdomain name after creating your account. This is completely at the discretion of the admins. To do so, a request must be placed by the admins and our support team will assist in changing it.
As an administrator or HR leader, you can use the Admin menu to view and manage user profiles, permissions, and data. This enables you to oversee the platform's usage, customize settings, and ensure compliance with data privacy regulations.
High5 ensures data security through encryption, access controls, compliance, backups, and employee training. The platform is hosted on secure infrastructure with an incident response plan in place for added protection.
It generally takes about 5 minutes to receive a reset password link. If you did not receive an email with a link, click on the 'Reset Password' again. You can also check your Junk or Spam Mailboxes for missing messages.
If any points are left unused in an employee's account, they remain in the account and cannot be redeemed by the deactivated employee. Similarly, once a user is disabled, all the pending rewarded points will be frozen until they are enabled.
Any Questions find here.
High5 provides the capability to import existing employee data into the platform. This simplifies the onboarding process, ensuring that your organization can quickly and efficiently transition to using High5 without the need for manual data entry.
Yes, High5 offers Single Sign-On (SSO) options, enhancing ease of use and security for users. This allows employees to access High5 using their existing credentials, streamlining the login process.
High5 offers comprehensive support and training, including onboarding, customization assistance, training sessions, technical support, user resources, and ongoing assistance to ensure a seamless and successful user experience.
High5 can integrate with a wide range of HR and management systems to provide seamless connectivity. The specific systems that High5 can integrate with may vary, so it's best to consult with High5's support or technical team to determine compatibility with your specific systems. Some common systems are ServiceNow, Workday, Google Workspace, Azure, etc.
The process for integrating High5 with your existing tools and databases typically involves a consultation with High5's technical team. They will work closely with your organization to understand your requirements, assess compatibility, and plan the integration process. The exact steps and timeline will be tailored to your unique needs.
High5 is designed to be compatible with various cloud-based services, including Azure, AWS, and Google Cloud. This compatibility ensures that the platform can seamlessly integrate with your preferred cloud infrastructure, enhancing scalability and accessibility for your organization.
Yes, High5 is designed to be seamlessly integrated with a variety of HR and communication tools commonly used in organizations. This integration ensures that High5 aligns with your existing workflows, enhancing efficiency and user experience.
The High5
Equal Opportunity Pledge
At High5, we embrace diversity and inclusion as the keys to innovation and success. As an equal opportunity employer, we value and respect every individual, fostering an inclusive and diverse workplace where all employees, regardless of background, feel valued, respected, and empowered.